Refund Policy
Thank you for shopping at Irida Jewellery. We strive to ensure your satisfaction with our products. Please review our refund policy below:
Eligibility for Refunds
Refunds are available for products that are defective, damaged upon arrival, or unused and in their original condition. To be eligible for a refund, you must initiate a return within 5 days of delivery and provide details of the defect or damage or confirm that the product is unused and in its original condition.
Refund Procedure
- Contact Us: Reach out to our customer service team within 5 days of receiving your order to request a refund.
- Provide Details: Share details of the defect or damage, or confirm that the product is unused and in its original condition.
- Return Address: Our team will provide you with the return address for the refund parcel.
- Pack and Ship: Pack the item securely and ship it back to us at your expense.
- Include a Note: Include a note with your name, order number, and the reason for the refund request.
Inspection and Approval
Once we receive your returned item, we will inspect it to ensure it meets our refund criteria. If approved, we will process the refund, and the amount will be credited to your original method of payment.
Non-Refundable Items
Items must be unused, unwashed, and in their original condition with tags attached to be eligible for a refund.
Processing Time
Please allow 7-10 business days for the refund to be processed after we receive your returned item. The refund amount may take additional time to reflect in your account, depending on your bank or payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer service team for assistance:
India Contact No.:
+91-7300070016
Email Address:
info@iridajewellery.com
Thank you for shopping with Irida Jewellery!